Office Location

10002 S 148th St, STE E Omaha, NE 68138-3895
Phone: (402) 669-3594

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Frequently Asked Questions


1. HOW TO ORDER



2. PAYMENT, PRICING AND PROMOTIONS


Credit Cards
 
We currently accept American Express, MasterCard, Visa and Discover. Your credit card will not be processed until you have approved your proof.

We use certified encryption technology to protect your data from unauthorized access by third parties. Your order and credit card details are transmitted to us in encrypted form, using SSL (Secure Socket Layer). All personal information is handled confidentially.

Promotions  Promotion codes and discounts can be used as a full or partial payment in the shopping cart. Please note that certain conditions may apply to the codes and discounts, for example a minimum order value. Only one promotion code can be used per order. To redeem a promotion or coupon codes enter the code in the field titled "promotion code" on the Shopping Cart page during checkout.

Unless otherwise specified, the following terms apply to all associated with promotion or coupon codes on LogoLinda.com.
Discounts are only valid online at LogoLinda.com when the code is entered at checkout.
Discounts cannot be combined with any other promotional offer.
Discounts cannot be redeemed for cash equivalent, applied to past purchase, used as payment on an account, or be used for purchasing gift certificates.
All returns are subject to the Return/exchange Policy.
LogoLinda is not responsible for lost or stolen coupons or Gift Certificates.

3. RUSH FEES

   

Our standard turn around time is 10 business days. If you require a quicker turn please contact us at Linda@LogoLinda.com. There are many considerations to working an order if quickly. We do our best to accommodate your needs.

A rush fee will apply.

4. SHIPPING AND DELIVERY


  
UPS Ground shipping is free for any order over $300 in apparel after quantity discounts. Orders less than $300 will be charged $15 for shipping and handling.

If you need faster shipping service, there may be a fee to accommodate the added cost.

We ship only to the United States, Canada and military APO AE addresses (Please allow extended time for APO AE addresses.)

Free shipping does not apply to orders being shipped to Hawaii and Alaska. Actual shipping charges will be applied to the order.


5. Returns and Cancellations


NON-DEFECTIVE RETURNS:  All returns require an authorization number, and must be requested within 10 days of receipt of the items.  All merchandise must be returned in the original manufacturer’s packaging along with paperwork.  Please provide a reason for the return. Modified, damaged, or abused products will not be accepted as credit items.  There will be a 20% restocking fee on all merchandise returned that are non-defective.

CANCELLATIONS / BAD ADDRESS / REFUSALS:  Cancellations will incur a 20% restocking fee if cancelled prior to embroidery and shipping. If an order has been embroidered and is correct according to your specifications there is no cancellation allowed. 

If an order is returned due to a bad address on the customer’s PO, or the customer refuses the shipment, there will be a 20% restocking fee along with a return freight charge.

CAN I RETURN ITEMS THAT HAVE BEEN PERSONALIZED?

Due to the fact that the items have been personalized, they are non-returnable and non-refundable. If LogoLinda.com made an error in your personalization, you must contact us immediately and we will take care of this issue. We realize that mistakes do happen but we guarantee your products 100% and will be more than happy to redo your order to your specifications.

DEFECTIVE RETURNS:  A return authorization number is required, and must be requested within 10 days of receipt of merchandise. All items must be returned in the original manufacturer’s packaging.  Please indicate the nature of the damaged or defective product.  We will promptly send out the replacement upon receipt of the defective item. 

REFUNDS: Please allow 14 business days for receipt and processing of your returned merchandise. If the return is approved, a credit will be issued in the original form of payment only. Merchandise must be returned in its original package, unused, unwashed condition with Sales Receipt within 30 days of delivery.

In the unlikely event that you do not receive the confirmation e-mail within 15 days of posting your return shipment to us, please contact us at Linda@LogoLinda.com, with your order number.

6. Viewing Orders

7. Updating Account Information